~ Ramblings from Work ~

by Tina~in_ut

I still don't have a clear job description.  It's been 2 1/2 months now and I can tell you some of the things I do, but I still don't know what my complete job description will turn out to be.  I definitely work with our executives and their family and friends booking their travel.  When I have time, I answer emails from our elite customers.  Today I found out that I answer/research emails from customers that write directly to our executives.  And the fun part......I get to call them back!!!  ugh!

I had to call this man who was upset because he didn't get frequent flyer credit on his Korean Airlines ticket (one of our partners) because the class of service he booked doesn't allow for credit (cheap ticket he purchased on Orbitz).  He finally got the message that he wouldn't be getting the credit no matter how many times he called/wrote, but what he wanted me to tell him was why he should continue to fly on our airline.  I can't stand these calls.  My truthful answer is, "I don't want you to fly our airline!  You're being ridiculous and you only just started flying on us!"  All I could really do is tell him the benefits of flying more and what he'd earn as a frequent flyer.  I felt like an idiot.  I even went so far as to tell him that he should fly on us because I'm cute~  I really did say that.....but then he told me he was cute too~  I was on the phone with him for an hour (45 min after my shift ended) and I was late for an appointment with my hubby and kids!!  I don't understand this type of person......so full of themselves. 

My favorite favorite favorite email so far, tho, is the one I'm going to share, but before I do, I want to warn you that I'm posting it because I thought it was so stinking funny that of all the things in the world to complain about, this man complained about this! 

Sky Magazine:  Last month I was offended you had the audacity to put Barack Obama on your cover, saying I would wager that less than 25% of Medallion members like me voted for him and do not like what he is doing to our country.  Think about who truly pays your bills.  Now this month you have a bunch of tree huggers like Ted Danson whining on about climate change.  What's next month, Ed Begley championing cap and trade?  You need to decide whether you have a travel and leisure publication or a political activist rag.

I couldn't stop laughing.  The emails we get are usually about not getting credit for a flight, late or cancelled flights, a rude agent, someone wanting compensation for something that was done to them, but this?  You have got to be kidding me!  I stood up in our department and read this to everyone.  We all got a laugh out of it.  They wanted to know what I was going to write back to him.  I couldn't say what I wanted, so I sent him a generic answer. 

Now talk amongst yourselves.....I'm gonna go take a nap......these guys wear me out~