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Tuesday, February 15, 2011

The Customer Is Always Right

by Bonachichi

I have an acquaintance who is by far, the world’s #1 trouble-maker. He went to Function4Sports to buy waterproof gloves and they happily sold him an expensive pair.

Assuming the gloves would be waterproof for use in the snow (possibly due to being told "these are waterproof gloves for use in the snow") he was surprised to find they became soaked within seconds and bled black ink down his sleeves and all over the front of his jacket. When he tried to return the gloves, he was refused on the grounds that he’d worn them. This became a most unfortunate decision for Anton, as you can see from the e-mail exchange. What have you done when a merchant treats you unfairly? What would you like to do? Incidentally, the snowboard offer has been extended through March, so be sure to call for your free stuff.

From: anton@function4sports.com
Date: Thursday 20 January 2011 11.14am
To: xxxxx xxxxxx
Subject: Advertisement
I received the attached advertisement from a friend who follows you on twitter or something. If this was some kind of joke I fail to see the humor. We had over 5000 calls asking for free snowboards and I know you are responsible.

18 comments:

Tina~in_ut said...

Good Moaning~

Tina~in_ut said...

ChiChi~ I think I need to make a phone call to git my free stuff!~ :D thanks for sending in the blog~

Bebbilane said...

Tina: Good morning!

Bonachichi: OMG, that is so funny...!!!! Wow...LOL.

Just_Lin said...

Good morning or afternoon, HOoters!

Tina Aren't you getting tired of mcmoaning? You do look pretty hot, though, I must admit.

Just_Lin said...

Bebbi I hope you are having a great day. I'm glad yesterday went better for you than expected. (((HUGS)))

Just_Lin said...

Bonach Good one! I love it!

Decades ago (literally) my son, a teenager at the time, talked me into getting a Siberian Husky from a pet store that he really, really wanted for his birthday. I knew better than to get one from a pet store but I finally gave in. Shortly thereafter the dog showed signs of being ill. Since he had chewed up some stuff in my son's room, we first thought there may be an intestinal blockage or something so x-rays were taken. When the bloody diarrhea started, we knew it was Parvo, a very serious, very contagious, canine disease. The dog was hospitalized and we did everything we could to save him but he died. Because of the incubation period of the disease, we knew the puppy contracted the Parvo before I bought him. The pet store refunded me the purchase money but wouldn't pay the many hundreds of dollars I had spent to treat the dog. For the next several weekends, my kids and I stationed ourselves in the pet store in front of the puppy cages and I loudly told my tale to everyone who came in to ooh and ah over the puppies. I think it was the third weekend of this that the store manager reimbursed me for the veterinary expenses. :)

Tina~in_ut said...

YAY! J/L~ that's fantastic!!! Good for you~ and yes, I do look McYummy, don't I?~ :D

Hello Bebbi~

Bebbilane said...

J/L ^5 Good move!! :)

Tina Hello again, naturally.

Dianne/Denver said...

CHICHI: Good blog and yea for your friend! I sure don't like stores that don't back up their merchandise. My husband took a necklace back to a store yesterday (with the receipt) and they took $30 off for "trans disc". It was from Christmas and he didn't even notice they did that to him. I will be calling to see what the deal was on it. I guess I need to read their return policy but it wasn't like Best Buy and need a stocking charge.

J/L: That was pretty smart what you did at the pet store. I'm surprised they didn't refund you immediately but they probably thought you would give in and leave.

Morning TINA: You look McLovely today as every day.

BEBBI: HI...hope you are still feeling cheerful and bouncy today.

SHIRLEY AND DEEDEE: Are you two fighting today, staring each other down or embracing? It's hard to keep up with both of you.

I slept very late today but then I stayed up until 5AM so I guess I should know better. Oh well, didn't have anything planned but a shower and "maybe" cook something for dinner.....MAYBE!

Zona said...

Good Evening!

BONACHI: I remember my mom and dad buying a microwave from Sears forever ago that just didn't work right. For some reason..I can't remember why..Sears wouldn't take it back. My mom called asked to talk to the manager. She told him if he didn't give her a microwave that worked, she was going to hang lemons all over the broken one and sit on it in front of his store..she would have done it too! He brought her a new microwave that afternoon.

TINA: Patrick is gorgeous..and of course..so are you! :D

J/LIN: I love what you did..perfect!! :)

DIANNE: I googled the store's return policy and that code..it said something about a coupon. If Mr D didn't use one I'd get on them immediately about getting your money!

BEEBI: Hi Sunshine! :)

Gotta run..NCIS is on! Oh, and Rand is home! ;)

Have a good night everyone! :)

Zona said...

I meant BEBBI..Sorry! I was typing too fast! :)

bonachichi said...

Well hello everyone. Sorry I didn't stop by earlier, especially since it's my blog that's posted. I can see it's very interesting to everyone. :D

This guy who is responsible for the "free snowboards" is so entertaining. Except for when you're in his sights. Then he's completely annoying.

Have a great night, everyone!

Maureen said...

Good evening feathered friends!

I hope you all had a terrific Tuesday and have a more wonderful Wednesday.

Just_Lin said...

Dianne They didn't want to reimburse me the cost of veterinary expense because they would not have tried to save the dog. They would have euthanised it immediately.

Just_Lin said...

Bonach It was a very good subject. It's ridiculous what we have to do to be treated fairly.

Just_Lin said...

Waving at Zona and MO!

whabbear said...

Good evening, 'weenie, Zona, J/L, Tina, Bebbi, Dianne, etc!

Bon: Well, I would say my worst experience wasn't with an actual purchase of anything, it was a snafu in connection with my government travel credit card. It was a B of A card, and the problem started when I paid the balance and then the credit didn't show up on the monthly statement.

Well. That started about a four day nightmare where the various offshoots of B of A pretended they weren't all part of one company, and started passing the buck as to who was responsible for clearing up the error and getting the payment squared away. I can't tell you the number of managers of different divisions I kept having the same frustrating conversation with before it got resolved.

Moral of the story: In these big corporations where the left hand doesn't know what the right hand is doing, the customer is always wrong!

Remember when the night owls used to post far into the night? Ahhh, the good old days!

Just_Lin said...

Bear Yes, I do remember. I guess we've aged in the last couple of years. :(

Sweet dreams, HOoters!