Tuesday, May 22, 2012
So shines a good deed in a weary world...
Randy and I went shopping yesterday..not for anything fun..unfortunately..but to get new tires for the car. Everyone dreads this kind of purchase..it's expensive..and it's boring. I understand that you have to have good tires..especially in this kind of heat..but it's still a pain to have to lay out that kind of money for something that doesn't even make you smile...kwim? We've always gotten our tires at Costco..and since they were having a sale..that's where we headed. Andy..the Tire Center guy..told us that a set of four tires would run us around $600. I think I stopped breathing for a minute..I looked over at Randy..he looked sick. "Seriously?" I asked. Andy explained that they were Michelins..had a 90,000 mile warranty..and blah blah blah..I don't even know what else he said. Randy finally sighed..and said 'Ok'..reasoning they would probably last the life of the car..that they were excellent tires..and more blah blah blah. I could only seem to hear 'cha-ching..cha-ching'. He paid for the tires and installation..while I checked the computer screen for the 5th time..hoping to find that Andy had transposed numbers somewhere. Nope. Dang. We were told it would take about an hour to change the tires..we left a cell number just in case there was a problem..and then walked over to In-N-Out to get something to eat. Thank goodness we had a gift card..or I would have insisted on getting Costco's $1.50 hot dog and soda special! We ordered and then sat down to wait for the food..there wasn't much talking going on. We were bummed. About 5 minutes later Randy's phone rang..it was Costco. He answered..listened for a couple minutes and said "Ok..I'll be right over.." and hung up. He had a confused look on his face. "Oh geez..what now?" I asked..sure that they had found something wrong and that it was gonna cost even more. He didn't say anything for a minute..then said.. "Andy said we have at least 20,000 miles left on our tires..we don't need a new set...he wants me to come back so they can refund our money." We were both shocked. Really? When was the last time someone sold you something..and then told you to come back so they could refund your money because you really didn't need what you had just purchased? Unbelievable. I have to admit..I was surprised by that kind of honesty from a business..I really was.
To Randy and I...what Costco did truly was a good deed in a world where there seems to be too few of them anymore. Thanks Andy. :)